Flex Method Pty Ltd (ABN 24 691 008 401) trading as Flex Method ("we", "us", "our") is committed to protecting your personal information. This policy explains what we collect, why, how we use and share it, and how you can access or correct it. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). Where we coach clients outside Australia, we also aim to meet the privacy expectations of their home country.
We collect personal information that you give us and information generated when you use our services, including:
We do not sell your personal information. We share it only with providers who help us run the business, and only what they need:
Several of the providers above store data in the United States and other countries, including Stripe, Meta, Google, Calendly, Mighty Networks, Trainerize and GoHighLevel. Where we disclose your information overseas we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles, including relying on the provider's own privacy commitments and contractual terms.
We only publish your name, words, photos or results with your express permission, and you can withdraw that permission at any time by emailing us. Withdrawal applies to future use; material already printed or distributed may take time to recall.
Our websites use cookies and tracking pixels from Meta and Google to measure advertising and improve the site. You can block cookies in your browser and adjust ad preferences in your Meta and Google account settings. We send marketing emails and texts only to people who have enquired with us or are clients, and every message includes a way to unsubscribe. Unsubscribing from marketing does not stop service messages about your program or payments.
Information is stored in reputable cloud services protected by access controls and encryption in transit. Access is limited to the people who need it to coach you or run the business. No system is completely secure, and if a data breach is likely to cause you serious harm we will notify you and the Office of the Australian Information Commissioner as the law requires.
We keep client records for seven years after your contract ends to meet tax, legal and dispute obligations, then delete or de-identify them. Enquiry information for people who do not become clients is kept for up to two years so we can follow up, then deleted. You can ask us to delete your information sooner and we will unless the law requires us to keep it.
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing flexmethodcoaching@gmail.com. We will respond within 30 days. There is no charge for a reasonable request.
If you believe we have mishandled your information, email us with "Privacy complaint" in the subject. We will acknowledge within two business days and respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The current version is always at this address, with the date it was last updated at the top.
Flex Method Pty Ltd
1A/2 Nineteenth Avenue, Palm Beach QLD 4221, Australia
flexmethodcoaching@gmail.com