These terms apply to coaching services provided by Flex Method Pty Ltd (ABN 24 691 008 401) trading as Flex Method ("we", "us"). When you sign a coaching agreement with us, these terms and your agreement together form the contract. If they conflict, your signed agreement wins. Nothing in these terms excludes rights you have under the Australian Consumer Law or, if you are outside Australia, the consumer laws of your home country.
Online strength training and nutrition coaching for the term set out in your agreement (26 or 52 weeks), including an individual training program, nutrition targets, check-ins at the frequency in your package, access to our live coaching calls, our app and our client community. Coaching is delivered online. We do not provide medical, psychological or dietetic treatment.
You agree to give us accurate information about your health and history, to tell us about any injury, illness, pregnancy or medical advice that affects your training, to follow the program in good faith, and to treat coaches and other community members respectfully. We may pause or end coaching for conduct that harms others in the community, with a refund of any unused portion.
Package prices are set out in your agreement, in Australian dollars including GST for Australian clients and in US dollars for US clients. You can pay:
Seven day change of mind. You may cancel within 7 days of signing your agreement for any reason by emailing flexmethodcoaching@gmail.com or messaging us in the app. We will refund everything you have paid, less a fair amount for coaching already delivered, within 14 days.
Early release after 7 days. Coaching is priced on the full term, because real results take the full term. If you need to stop early, you can request early release in writing. Early release is granted on payment of the greater of 50% of the total contract value or the amounts you have already paid, after which no further payments are owed and coaching ends. Any amount you have paid above that figure is refunded.
Our failure. If we fail to deliver the coaching described in your agreement and cannot fix it within a reasonable time, you are entitled to a refund for the part not delivered, and any other remedy the Australian Consumer Law gives you.
Pauses. We can pause your program for illness, injury, surgery or pregnancy for up to eight weeks per contract, extending your end date by the same period. Payments continue during a pause unless we agree otherwise in writing.
We will coach you to the best of our ability, but results depend on your consistency, your starting point and factors outside our control. Client results shown on this site are individual and are not a promise of what you will achieve.
Training carries a risk of injury. You are responsible for training within your limits, using equipment safely, and stopping if something hurts. Speak to your doctor before starting if you have a medical condition, are pregnant or are unsure whether exercise is safe for you, and tell your coach about any medical advice you receive. Nothing we provide is medical advice.
Programs, guides, recordings and materials we provide are for your personal use during and after your coaching. You may not copy, share, sell or publish them. Anything you post in our community remains yours, but you grant us permission to display it within the community.
We will only use your name, words, photos or results in our marketing with your written permission, which you can withdraw at any time by emailing us.
We handle your personal information under our Privacy Policy.
To the extent permitted by law, our liability for any claim arising from our services is limited to the amount you have paid us under your agreement. Nothing in these terms limits liability that cannot be limited by law, including under the Australian Consumer Law.
Notices to us, including cancellation and early release requests, must be in writing to flexmethodcoaching@gmail.com or by message in the Mighty Networks app. Notices to you go to the email address in your agreement.
If there is a problem, tell us and we will try to sort it out with you directly within 14 days. If we cannot, either of us may refer the matter to mediation before taking any other step. These terms are governed by the laws of [State], Australia.
We may update these terms for new clients at any time. Changes do not apply to a signed agreement unless you agree to them in writing.
Flex Method Pty Ltd
1A/2 Nineteenth Avenue, Palm Beach QLD 4221, Australia
flexmethodcoaching@gmail.com